Privacy Policy

Last updated: 23 October 2026

BF Books ("we", "us", "our") provides bookkeeping, BAS, payroll and Xero/MYOB support to small businesses across the Sunshine Coast, Brisbane and Redlands. We respect your privacy and handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). This policy explains what we collect, why we collect it, and how you can access or correct it.

1. What personal information we collect

When you contact us

If you use the contact form on our website, email us or call us, we may collect:

• your name and business name
• your phone number and email address
• any details you choose to share about your business and the support you need.

When you become a client

To provide our services we may collect and hold information such as:

• business details, including your ABN and contact information
• financial records, bank statements, invoices and receipts
• payroll information about your employees, including tax file numbers (TFNs), superannuation details and pay rates
• login or access details you provide for accounting software such as Xero or MYOB.

When you visit our website

Our website collects some information automatically, such as your IP address, browser and device type, the pages you visit and how you arrived at our site. See section 6 for details about cookies and analytics.

2. How we collect it

We collect personal information directly from you wherever possible, through our website contact form, by email, by phone, or in meetings. Sometimes we collect information from third parties with your authority, for example from your accountant, your bank feeds or your accounting software, or from the Australian Taxation Office (ATO) when acting as your registered BAS agent.

3. Why we collect it

We use personal information to:

• respond to your enquiry and arrange a time to talk
• provide bookkeeping, BAS, payroll, reporting and software support services
• prepare and lodge statements and reports with the ATO on your behalf
• communicate with you about your account and our services
• issue invoices and manage our business records
• meet our legal, tax and professional obligations
• understand how our website is used so we can improve it.

We will not sell your personal information, and we will not use it for direct marketing without your consent. You can ask us to stop contacting you at any time.

4. Who we share it with

We only disclose personal information where it is needed to provide our services, where you have agreed, or where the law requires or allows it. This may include:

• the ATO and other government agencies, when lodging on your behalf or when required by law
• your accountant or other advisers, when you ask us to
• accounting, payroll and superannuation software providers such as Xero and MYOB
• service providers that help us run our business and website, such as our website host, email delivery service, form software and Google (for website analytics).

These providers only receive the information they need and are expected to protect it.

5. Information stored overseas

Some of the service providers we use, including Google and some cloud software providers, may store or process information on servers outside Australia, including in the United States. Where this happens we take reasonable steps to make sure your information is handled in a way that is consistent with the Australian Privacy Principles.

6. Cookies and website analytics

Our website uses Google Analytics to understand how visitors use the site, such as which pages are viewed and for how long. Google Analytics uses cookies, which are small files stored in your browser. The information collected is aggregated and does not tell us who you are.

Our website also loads fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google.

You can block or delete cookies in your browser settings, or opt out of Google Analytics with the Google Analytics opt-out browser add-on. You can read how Google uses data at policies.google.com/technologies/partner-sites.

7. Tax file numbers

Where we handle tax file numbers, for example when processing payroll, we only collect, use and disclose them for purposes permitted by tax, superannuation and personal assistance laws, and we protect them in line with the Privacy (Tax File Number) Rule 2015.

8. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. These steps include secure, password-protected systems, multi-factor authentication on key accounts, limiting access to people who need it, and using reputable cloud software providers.

Enquiries sent through our website form are stored securely in our website system and sent to us by email.

If a data breach is likely to result in serious harm, we will notify affected people and the Office of the Australian Information Commissioner where required under the Notifiable Data Breaches scheme.

9. How long we keep it

We keep client records for as long as we need them to provide our services and to meet our legal obligations. Tax law generally requires business records to be kept for at least five years. When we no longer need personal information, we securely destroy or de-identify it.

10. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we cannot give you access, we will explain why.

11. Making a complaint

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

12. Contact us

13. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.